Return & Refund Policy
Last updated: 01/01/2025
At YumeMura (夢村), we want you to love every purchase. If you’re not completely satisfied, we’re here to help! Please review our return and refund policy below.
Returns
We accept returns under the following conditions:
- Items must be returned within 30 days of receiving your order.
- The product must be unused, in its original packaging, and in the same condition as received.
- Certain items, such as sale items, gift cards, and personalized products, are non-returnable.
Return Process
- Contact Us – Before returning an item, please email our support team at [Your Support Email] with your order number and reason for return.
- Approval & Instructions – Once approved, we will provide you with return instructions and the return address.
- Shipping the Item – Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed to your original payment method within 5-10 business days.
- Shipping costs are non-refundable, except in cases of defective or incorrect items.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order with photos of the issue. We will arrange for a replacement or refund at no additional cost to you.
Order Cancellations
- Orders can be canceled within 24 hours of purchase for a full refund.
- Once an order is processed or shipped, it cannot be canceled but may be eligible for return.
Exchanges
At this time, we do not offer direct exchanges. If you need a different item, please return your original purchase and place a new order.
Need Help?
For any return or refund inquiries, feel free to reach out to us at yumemura@shop. We’re happy to assist you!