Shipping Policy
Last Updated: 01/01/2025
At YumeMura (夢村), we strive to deliver your orders as quickly and efficiently as possible. Please read our shipping policy to understand how we process and ship your items.
Processing Time
- Orders are typically processed within 2-5 business days after payment is received.
- Processing times may be extended during peak seasons, holidays, or promotional periods.
Shipping Time & Rates
- Estimated delivery time is 5 to 12 business days, depending on the location.
- Shipping costs are calculated at checkout based on destination and order size.
- Some remote locations may experience longer delivery times.
Tracking Your Order
- Once your order ships, you will receive a confirmation email with a tracking number.
- Please allow 3-7 days for tracking updates to appear in the system.
Customs, Duties & Taxes
- International orders may be subject to customs fees, import duties, or taxes imposed by the destination country.
- These charges are the responsibility of the customer and vary by country. Please check your local customs regulations before placing an order.
Lost or Delayed Shipments
- If your package has not arrived within the estimated timeframe, please contact us at yumemura@shop for assistance.
- YumeMura is not responsible for delays caused by customs, natural disasters, or carrier issues, but we will do our best to help track your package.
Wrong Address or Failed Delivery
- Please ensure that your shipping address is correct before placing an order.
- If an order is returned to us due to an incorrect address or failed delivery attempt, the customer is responsible for reshipping costs.
Need Help?
For any shipping-related questions, feel free to contact us at yumemura@shop. We’re happy to assist you!